Refund policy

REFUND & RETURNS POLICY.

At Nova Crown Hair, we are committed to ensuring you are satisfied with your purchase. Please read our policy carefully before placing your order.

1. Complaints & Concerns If you have any concerns regarding your purchase, please contact us within 7 days of receiving your item at info@novacrownhair.com. We will address all issues promptly within this period.

2. Exchange Policy Items may be eligible for an exchange within 7 days of receipt, provided they meet the following criteria:

  • Unused and unworn
  • Undamaged and unaltered
  • In original packaging with all tags attached

Delivery fees for exchanges are the responsibility of the customer.

3. Return & Refund Policy

  • All sales are final — items are non-refundable once purchased.
  • If you wish to return an item, it must be shipped back within 7 days of receipt at your own cost.
  • Items must be in original, unused condition.

Return shipping costs are the responsibility of the customer.

4. Contact Us For any queries: info@novacrownhair.com